Politique de remboursement

Returns

Due to the hygienic nature of our cosmetic products, we do not accept returns or offer refunds for unwanted or opened items.

If you have received the wrong item or your order arrives damaged or defective, please contact us within 7 days of delivery at customercare@leorbeauty.co.uk. Please include your order number and clear photographs of the issue so we can investigate and resolve it as quickly as possible.

Please do not send any items back without contacting us first, as unauthorised returns will not be accepted.

Damaged, Incorrect or Faulty Items

Please inspect your order upon delivery and contact us immediately if you receive an incorrect, damaged or faulty item. Once we have reviewed your claim, we will arrange an appropriate resolution where applicable.

Allergic Reactions

We provide a full ingredient list on our website to allow customers to check for any known allergies or sensitivities before purchasing. As individual reactions to cosmetic products vary from person to person, we are unable to offer refunds or accept returns for products due to allergic or adverse reactions.

Sale Items & Gift Cards

All sale items and gift cards are non-refundable and cannot be returned.

Exchanges

We do not offer exchanges. If you require a different product, a new order will need to be placed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@leorbeauty.co.uk